5G Service – Obviously Included!  Learn More

5G Service – Obviously Included!  Learn More

FAQ

Frequently Asked Questions

Will my phone from a different carrier work with Obviously Wireless?

Yes! Most phones are compatible with Obviously Wireless, even if you bought them from another carrier. The only major difference, in most cases, is that when you bring your phone to Obviously Wireless, you’ll be getting a better deal with us.

Do I get to keep my phone number, my contacts, my photos, and my message history when I switch to Obviously Wireless?

Yes, you get to keep everything just like it was! Your photos, contacts, and documents will all stay right where they are for you to use & enjoy them like you always have. That being said, you should still back up your device often – including before you make the switch – but the only change that comes to switching to Obviously Wireless is you’ll get the best network at an even better price.

What type of signal can I expect to get?

Obviously Wireless service is supplied by AT&T and T-Mobile. This means you get the exact same LTE, LTE Plus, and 5GE service that AT&T and T-Mobile customers get, but for a fraction of the price. Because we work with AT&T and T-Mobile, Obviously Wireless covers 99% of the US. LTE is available nationwide while LTE Plus and 5GE is currently available in 190 cities and growing. Don’t let our newness on the block fool you – our parent company, Chargii, has been around since 2016 and we are able to provide the fastest, and most reliable service out there today. Your service experience will be indistinguishable from an AT&T or T-Mobile high-end plan.

What services are always included in my plan?

All plans have the basics you need and a few bells & whistles, too. This includes unlimited domestic phone calls & texts in the USA, Canada and Mexico. You also get picture & video messaging.

You get HD voice and WiFi calling, a voicemail box with visual voicemail, you get a tethering (hotspot) capabilities, caller ID, three-way calling, and unlimited data that doesn’t count against your mobile data cap whenever you’re connected to a WiFi Network!

Billing & Payments

How do I add a credit card to my Wing account?

You can add a credit card or replace an existing card by going to the user dashboard at ObviouslyWireless.com. Adding a card is required before you are activated on Obviously Wireless.

Why do I pay at the beginning of a cycle instead of after the cycle is done?

In order to allow you to not be locked into any long-term commitments, Obviously Wireless bills at the beginning of each month.

Where do I pay my monthly bill?

You can pay your monthly bill on our easy to use dashboard on the Obviously Wireless website at the start of each cycle. 

Keep in mind that our billing cycle begins on the 5th of each month and end on the 4th of the coming month. If you join mid-cycle, the amount billed will be prorated based on the plan selected and the date joined.

For users with a non-smart phone plan, we can process payments manually at the beginning of each cycle.

When does each cycle start?

The Obviously Wireless billing cycle begins on the 5th of each month and ends on the 4th of the upcoming month.

Is there Autopay and how do I turn it on?

We are pleased to offer an autopay option to Obviously Wireless users on the user dashboard on ObviouslyWireless.com. If you select this option, you will be charged automatically at the start of every cycle.

What if I want to leave Obviously Wireless?

If you’re unsatisfied with your Obviously Wireless service, please reach out to us. We want to help in any way we can. However, we respect any decision you make and will help to make the transition as easy as possible for you.

If you do decide to leave, your account balance must be active and the balance must be paid. From there, we can port your number to a different carrier. Once your number leaves us, your account will be canceled. You will not be charged for porting the number.

If your account is inactive for any reason, you will not be able to port out.

What happens if my Obviously Wireless account is inactive?

If you have an inactive account, your phone number will not be able to be ported over to another carrier and any past-due balances from prior cycles will be required to be paid to reactivate your account.

Your Obviously account will be listed as inactive if you have not yet paid your first bill or have any overdue bills with us. After 30 days of an account being inactive, the phone number will be expired and unable to be retrieved or ported out to another carrier at any time in the future.

Can I transfer payment I made on one line to another line or account?

Payments on one line are not transferable to another line, even if they are on the same account.

Can I pay a bill early to reset my data cycle?

No, paying a bill early will not reset your data for the current cycle. If you need more data mid-cycle, you can always add more data to your plan for that cycle. Adding data will only apply to the current cycle.

What happens if I upgrade my plan in the middle of a cycle?

If you choose to upgrade your plan mid-cycle you will pay the difference between the plan you upgrade to and your current plan. This only applies the current cycle and not the upcoming cycle. There are no refunds for unused data.

How does it work if I join Obviously Wireless in the middle of a cycle?

When a user joins in the middle of a cycle, their first payment will be the cost of the selected plan for a full cycle. A smaller charge will then be due on the 5th of the coming month, which will be a prorated total for the days the user joined Obviously Wireless prior to the start of the first full cycle. This way, you are covered for the days they’ve been with us since the joining plus the entire upcoming cycle starting on the 5th of the month.

After the first full cycle is complete, the user will make one payment at the start of each new cycle on the 5th of the month.

How do I pay and which forms of payment do you accept?

We accept all major credit, debit, and prepaid cards. You can upload your credit/debit, or prepaid card into the app to pay your bill.

What if I don’t make a payment on time?

It’s important you remember to pay on time in order to keep your account active. If you have any outstanding payments from prior cycles or if you have not paid by the cycle start date, your account will be become inactive.

Once a payment is made, your account will be reactivated. Otherwise your account will be viewed as inactive and will have limited or even restricted use. An account will expire after 30 days of being inactive.

However, if you would like to suspend your account for any reason, you can do this on the dashboard at ObviouslyWireless.com.  For $2 a month to keep the phone number stored and not reassigned. Rejoin at any time. For all deployed military personnel, we are pleased to offer this indefinitely free of charge!

Will the price of my plan stay the same forever?

At Obviously Wireless, we don’t want you to worry about constantly changing prices, added fees, etc. The price of your plan will remain the same for as long as you are with us and stay on the same plan. This includes any discounted price or special offer you received when you joined.

However, if you leave choose to leave Obviously Wireless and come back for any reason, you will not receive your grandfathered plan price or special offers you received upon joining initially.

Additionally, if you change plans during your time with us, we cannot guarantee the same plan price if you decide to return to your original plan sometime down the road.

Will my data and service be suspended if payment is not made?

If you have not yet paid your first bill or have any overdue bills with Obviously, your account will be viewed as inactive. Data, SMS, and Voice may be suspended until payment. You will not be able to port your number over to another carrier if your account is listed as inactive.

To reactivate your account, you can pay any past due balances immediately in the on the user dashboard at ObviouslyWireless.com. Once payment is made, your account can be reactivated and all restrictions/suspensions on your line may be lifted.

What if I want to leave Obviously Wireless during the cycle?

If you already paid for the full cycle and choose to leave before it’s over, you will not receive a refund for the cycle payment. However, this allows you to leave at any time.

If you have any outstanding balance on your account, your account will be viewed as inactive and the number will be ineligible to be ported over to the new carrier.

How do I pay for added data?

When adding data, you are upgrading from one data plan to next one. You’ll simply pay the difference in the cost between your original plan and the upgraded plan.

Are there refunds if I upgrade my plan mid-cycle but don’t use all the data?

There is no partial refund for unused data from a previous cycle.

What if I leave Obviously or my line gets suspended and I want to re-join?

You must pay for the full price of a new plan and all overdue bills must be paid in full if your account has been canceled, suspended, expired or parked and you wish to reactivate your service with Obviously.

International Usage (AT&T)

How does data work when I travel outside the US?

Obviously Wireless offers 1GB of data for the low cost of $13 in over 135+ countries. You only pay for the data you use. For example, if you only used 0.5GB, you’ll only pay $6.50.

How does international data get charged?

Unlike our domestic billing, you will be billed after you return from your travels. Each GB of data used costs $13.

Can I suspend my service if I’ll be abroad for a long period of time?

You can suspend your plan at any time for as long as you need. Simply pay $2 per month to keep the phone active on the network. We’re pleased to offer this service free of charge to active duty military personnel.

Do I need to do anything before I travel to make sure my phone works?

Before traveling, make sure your settings are correct.

For iPhones:

  • Go to Settings
  • Click Cellular
  • Choose Cellular Data options
  • Tap Roaming
  • Make sure Voice roaming and Data roaming are BOTH turned on

For Androids:

  • Go to Settings
  • Click Mobile networks
  • Choose Network mode
  • Make sure it is on “Automatic”
  • If prompted, tap OK to apply the new settings
  • Tap Data roaming
  • Choose Roaming network
  • Make sure it is on: Automatic
  • Under International, tap the Voice switch to ON
  • If prompted, read the Attention prompt, and tap YES if you accept
  • Under International, tap the Data switch to ON

What type of speeds can I expect abroad?

We will provide you with high-speed 3G data, which will allow you to use your phone just like in the US!

After the first full cycle is complete, the user will make one payment at the start of each new cycle on the 5th of the month.

If I’m on WiFi, am I using up any of my international data?

Using WiFi in the US or abroad never counts toward your data usage.

How can I tell how much data I’m using while abroad?

Data usage can always be quickly checked in the Obviously Wireless dashboard by clicking on the ‘international’ icon. There, you will be able see exactly how much money you’ve spent on international data.

When is international usage billed?

Unlike domestic billing, international billing will be completed when you return from your trip since it is on a usage basis. It will be applied to the upcoming cycle.

Switching to Obviously Wireless

How do I make the switch to Obviously Wireless?

All you have to do to get started is click “Join Obviously”, answer a few quick questions and an Obviously Agent will be in touch shortly. They will contact you via text message to answer any questions you have and to help you with the onboarding process.

Once you go through the initial process with your agent, you will be shipped an Activation Kit with a SIM card. These costs are covered by Obviously!

Once the Activation Kit arrives, complete the set up process at ObviouslyWireless.com. We handle the entire switch for you from this point.

No need to come into the store or even call your old carrier. We are pleased to be able to offer you your old phone and phone number, no downtime and no activation fees!

Can I bring my phone number over to Obviously Wireless?

Yes, we can transfer your phone number over with no downtime.

Will there be any interruption in my service when I switch?

Once your new Obviously SIM card is in, your phone will be up and running again. This process takes around 1 minute.

Does my phone have to be unlocked for me to switch to Obviously Wireless?

Yes, but your previous carrier is legally obligated to unlock your phone at your request we will handle the rest.

    What does porting mean and does it change anything on my phone?

    Porting is the process of bringing your existing number over to a new carrier. Nothing changes on your actual device once porting is complete.

    What does “unlocking” mean and does it change anything on my phone?

    Unlocking a phone is a request we put in to your previous carrier that ensures the phone is no longer tied to their specific network.

    Will I get charged anything for leaving my carrier?

    No. There are no fees for leaving your ex-carrier and switching to Obviously Wireless.

    Are there any activation fees with Obviously Wireless?

    We are pleased to be able to offer you your old phone and phone number, no downtime and no activation fees! We’ll even cover the sim card and the cost of shipping.

    What happens to my current service after I transfer my number?

    You’ll receive one final bill from your previous carrier for the service used up until the cancellation. Once your number is successfully transferred to Obviously, your account with your ex-carrier is canceled.

    Is there any commitment I have to make when joining?

    The short answer is no. We pride ourselves on being upfront and easy to work with. With us, your service works on a month-to-month, 30-day basis. We hope you stay with us, but you are free to leave us at any time.

    What if I’m currently leasing my phone but want to join Obviously Wireless?

    If you successfully pre-qualify, you may be eligible to have your remaining monthly lease payments carried over from your previous carrier to Obviously Wireless. We even deal with the entire lease transferring process for you.

    Should I cancel service with my current carrier before switching?

    No need! Once your number gets transferred over to Obviously, your service with your previous carrier will be automatically canceled. We’ll handle everything for you.

    Is there anything I could lose on my phone while switching?

    All contacts, texts, photos, videos, apps, and your phone number will be saved when you transfer.

    Can I change my phone number once I join Obviously?

    With Obviously Wireless, you can change your phone number at any time for $25. Keep in mind, changing your phone number will require a new SIM card to be shipped. Payment must be made prior to the shipment of the new SIM card.

    The account must be in good standing with no overdue bills in order to change phone numbers.

    How to find your account number & pin to port based on carrier?

    AT&T

    • Account number: This can usually be found in the upper right-hand corner of any bill or invoice, or in your online account.
    • PIN number: Your PIN is the 4 digits you give your carrier when you call in.
      • To change your PIN log in to your profile.
      • Choose your wireless account from dropdown, if applicable.
      • Select Sign-in Info.
      • In the Wireless passcode section, select Get A New Passcode.
      • Follow the prompts to enter and submit your new passcode.
    • You can call AT&T at 1-800-331-0500.

    AT&T GoPhone/Prepaid

    • Account number: You’ll need to contact GoPhone customer service by dialing 611 from your mobile phone.
    • PIN number: Your PIN is the 4 digits you give your carrier when you call in.
    • You can call AT&T at 1-800-901-9878.

    Verizon

    • Account number: Can be found on your bill or online account by logging in online and going to Account then Account Overview. The account number is listed at the top, and it ends in -00001
    • PIN number: A four-digit number. If you don’t know your account PIN, you can reset it on your online Verizon account, or you’ll need to reset it by calling Verizon Customer Support at 1-800-922-0204.
      • To reset the PIN online, go to vzw.com/PIN.
      • Sign in to your My Verizon account.
      • Enter a new PIN, then re-type the new account PIN in the designated box.
      • Click Submit to confirm.

    Verizon Prepaid

    • Account number: Alphanumeric and usually starts with an A.
    • PIN number: The four-digit password that you use to access your account from your phone.
    • You can also reach Verizon Prepaid at 1-888-294-6804
      • After entering your phone number, choose option 5 for ‘store locations’ and then select 2 to speak to a representative.

    Sprint / Sprint Prepaid

    • Account number: A nine-digit number which can be found at the top center of your bill and on your online account page.
    • PIN number: This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account.
      • Sign in to sprint.com.
      • Click on My Sprint.
      • Select Profile and Security.
      • Scroll down to Security Information.
      • Update the PIN or security question/answer on the page and click Save.
    • If you do not have access to your online account, you can call Sprint at 1-888-211-4727.

    Straight Talk

    • Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card number.
    • PIN number: Can be found on your online Straight Talk My Account page by clicking Update personal profile where it’s listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.
    • You can call Straight Talk at 1-877-430-2355

    T-Mobile

    • Account number: The nine-digit number that can be found in the upper right-hand corner of any bill or in your online account.
    • PIN number can be reset following these steps: Log in to My T-Mobile and click PROFILE.
      • Click your name at the top right > Profile.
      • Click T-Mobile ID.
      • Click Edit next to PIN/Passcode.
      • If you haven’t already verified a One-Time PIN, click Text message.
        • Click Next.
        • Follow the prompts based on the verification method selected. Once complete, you can set up your PIN/Passcode.
      • Enter your new PIN/Passcode in the New PIN/Passcode field and then re-enter it in the Re-enter PIN/Passcode field.
      • Click Save.
    • You can also contact T-Mobile at 1-877-453-1304.

    T-Mobile Prepaid

    • Account number: Your 10-digit phone number with a 1 in front.
    • PIN number: The four-digit PIN you are required to give when calling customer service.
    • You can reach T-Mobile Prepaid at 1-877-453-1304

    US Cellular

    • Account number: If you do not have your account number, you will need to contact US Cellular at 1-888-944-9400.
    • PIN number: The four-digit PIN associated with your account, if you do not know it you will need to contact US Cellular directly.

    Airvoice

    • Account number: Your SIM card number
    • PIN number: The last four digits of your phone number
    • You can call Airvoice at 1 888-944-2355

    Boost

    • Account number: If you do not know your account number, you will need to contact Boost Mobile at 1-888-266-7848.
    • PIN number: A four-digit number, if you don’t know it you will need to contact Boost.

    CenturyLink

    • Account number: Can be found in the upper right-hand corner of any bill. It is your phone number plus three digits. If you can’t find it you will need to contact CenturyLink at 1-888-638-6771.
    • PIN number: 0000

    Cincinnati Bell/i-Wireless

    • Account number: You will need to call 1-877-595-2229.
    • PIN number: You will need to call to set up your PIN if you do not have one. It must be set up 24 hours before beginning your port.

    Comcast

    • Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice.
    • PIN number: Your PIN would have been given to you by Comcast and is usually pre-selected. You can reset your PIN through your online account, you won’t be able to find your PIN on any bill or invoice.
    • You can call Comcast at 1-800-266-2278

    Consumer Cellular

    • Account number: Can be found online or by calling Consumer Cellular at 1-888-345-5509.
    • PIN number: The last four digits of the account holder’s SSN.
    • Alternative PIN: 0000
    • Porting center number: 888-750-5519

    Credo

    • Account number: This is referred to as member number. Text ACCOUNT to 27336 to get your Account Number.
    • PIN number: 0000
    • You can call Credo at 1-800-411-0848

    Cricket

    • Account number: Can be found online or by calling Cricket Customer Support at 1-800-274-2538.
    • PIN number: Four-digit Authorization ID that you set up when you set up your online account, and it is the PIN that you need to enter when making changes to your account online.

    EasyGo Wireless

    • Account number: You will need to call customer service at 1-800-643-4926 to ask them to release your mobile number for porting and tell you your account number and PIN. They will ask you to provide the 3 most recent outgoing calls to verify it’s your account.
    • PIN number: Instructions above.

    FreedomPop

    • Account number: You can get your account number by going to My Account, then Account Settings on your online FreedomPop account.
    • PIN number: If the PIN number is not visible, you would need to speak with a customer service representative to get it. To contact FreedomPop, you will need to log into your FreedomPop account.

    GoSmart

    • Account number: Your 10 digit phone number
    • PIN number: Four-digit PIN which is the same PIN used when calling customer service. If you don’t have a PIN you can set one up by calling 611 for your GoSmart phone and saying “no” when it asks you if you want to refill and then choosing “Manage my account” followed by “change my account PIN”
    • You can call Credo at 1-877-582-7788

    Important: Be sure the zip code on the request matches what’s on your GoSmart account.

    Google Project Fi

    Google Fi has an online help page to guide you through porting out your number.

    Google Voice

    The folks over at Google Voice have made it easy by providing a handy guide to porting out.

    • Account number: 10 digit MDN.
    • PIN number: The pin used to access Google Voice voicemail from another phone

    Important: Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.

    Great Call

    • Account number: Found in your online account
    • PIN number: 0000
    • You can call Great Call at 1-800-733-6632

    H2O Wireless

    • Account number: You need to call customer service a 1-800-643-4926 and ask them to release your number for porting and provide you with your account number and PIN.
    • PIN number: Instructions above. They will ask you to provide the three most recent outgoing calls to verify that it’s your number.
    • You can call H2O Wireless at 1-800-643-4926

    Kroger i-wireless

    • Account number: 10 digit phone number
    • PIN number: 4-8 digit PIN your set up when activating. If you don’t know it you will need to call 1-888-880-4497.

    Line2

    • Account number: 10 digit phone number without dashes and a “1” added to the beginning
    • PIN number: 0000
    • You can call Line 2 at 1-888-613-6357

    LycaMobile

    • Account number: 11 digits, you will need to call Customer Service at 1-866-277-3221.
    • PIN number: This is your four-digit CIP number. Lyca usually sends this number via text when you first register for your account on their website. If you don’t know it, you will need to contact Customer Service at 1-866-277-3221.

    Magic Jack

    • Account number: Found online in your Magic Jack account or by calling customer service at 1-844-866-2442.
    • PIN number: Log into your online account, go to the manage log-in account tab, change the pin to a six-digit number.

    Important: Magic Jack customer service will advise that you can use the online account log-in password, but Wing can only accept a numerical pin, so please make sure to change it in your account.

    Metro PCS

    • Account number: Nine-digit account number. Go to MetroPCS.com, login into your account, click on Payments and select any month. It is also available in the bill reminder text messages sent by Metro PCS.
    • PIN number: Call-in passcode which is generally your eight-digit birth-date unless you’ve changed it.
    • You can call Metro PCS at 1-888-863-8768

    Onvoy

    • Account number: You will need to contact Onvoy as this may vary.
    • PIN number: You will need to contact Onvoy as this may vary.
    • You can call Onvoy at 1-800-933-1224

    Important: All information entered in the port must be typed exactly as it is on the Onvoy account when a port request is submitted. If any updates are required, we must add 2 business days to the due date. Onvoy can be reached at 1-800-933-1224 (9am- 6pm CST) option 4, then 3 for porting.

    Ooma

    • Account number: Your 10 digit mobile number with a one in front of it.
    • PIN number: Your Ooma account password. If you do not have this information, you will need to contact Ooma at 1-866-929-6662.
    • Special characters in your password may not be accepted.

    Important: You must use the following name and address for Ooma corporate headquarters address as the name and billing address on your port request: First name – Ooma, Last name – Inc 1880 Embarcadero Rd, Palo Alto, CA 94303.

    Page Plus

    • Account number: Your 10-digit phone number is your account number.
    • PIN number: The last four digits of the number unless you’ve changed it.
    • You can call Page Plus at 1-800-550-2436

    Puppy Wireless

    • Account number: Can be found on the left side of your online dashboard.
    • PIN number: Last four digits of the phone number unless you’ve changed it.
    • You can call Puppy Wireless at 1-800-724-7164

    Red Pocket Mobile

    • Account number: Your 10-digit phone number is your account number.
    • PIN number: Last four digits of your phone number.
    • You can call Red Pocket Wireless at 1-712-775-8777

    Republic Wireless

    • Account number: Your 10-digit phone number is your account number.
    • PIN number: Can be found in your online account portal in the account settings section.

    Selectel Wireless

    • Account number: Eight-digit number labeled “Account” that is displayed on your online account after login.
    • PIN number: The four-digit PIN that you set up. If you don’t know it, you will need to call customer support at 1-877-218-5744.

    Spectrum

    • Account number: Can be found in the upper left-hand corner of your bill.
    • PIN number: Use your zip code. Although Spectrum does not require a pin, if there is an error, you may need to have Wing call for a manual release.
    • You can call Sprectrum at 1-855-855-4575

    Telcel America

    • Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card it will be the last 15 digits of your SIM card number.
    • PIN number: Can be found on your online Telcel America My account page by clicking Update personal profile where it’s listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.
    • You can call Telcel America at 1-800-220-9518

    Tello

    • Account number: If you do not know your account number, you will need to contact Tello customer service at 1-866-377-0294.
    • PIN number: Tello does require a port out PIN. Please use 0000 as a placeholder.

    TracFone / Net10

    • Account number: MEID or IMEI of the phone, or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card.
    • PIN number: 0000
    • In rare cases, ports may fail with a zip code error even when the zip code is correct. In these cases, use the head office zip code 33178.
    • You can call TracFone at 1-800-867-7183

    US Mobile

    • Account number: You will need to call 1-88-848-1788 or email help@usmobile.com and ask for your account number.
    • PIN number: 1234

    Ultra Mobile

    • Account number: Found at the top left corner of your online account management portal. If you do not have access to the portal call 1-888-777-0446 to get your account number.
    • PIN number: The last four digits of your Ultra Mobile phone number.

    Virgin

    • Account number: A nine-digit number. If you don’t know it, you will need to contact Virgin Mobile at 1-888-322-1122.
    • PIN number: Usually the account holder’s birthday as the two-digit month, two digit day, and a two-digit year in six-digit format unless you’ve changed it. For example, 011065 would represent January 10, 1965.

    Vonage

    • Account number: Can be found in the upper right-hand corner of any bill or it is on your online account.
    • PIN number: The required PIN is the same one that is used to verify your account with Vonage. If you don’t have one, you’ll need to contact Vonage at 1-866-243-4357.

    Important: If the standard billing zip code attached to your Vonage account does not work, you must use the Vonage headquarters’ zip code 07733 in the address field.

    Walmart Family Mobile

    • Account number: Dial #225# to view account number.
    • PIN number: You need to contact Walmart Family Mobile by dialing 611 from your mobile phone or call 1-877-440-9758.

    How do I find my IMEI Number?

    Apple

    1. Open Settings
    2. Tap General
    3. Tap About
    4. Scroll down to locate the IMEI number

    Samsung

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    Motorola

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    Google

    1. From the Home screen, swipe up to display all apps
    2. Tap Settings
    3. Tap System
    4. Tap About Phone
    5. Tap MEID
    6. Scroll down to locate the IMEI number

    LG

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    ZTE Smart

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    Hawauai

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    BLU

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    Huawei

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    Alcatel

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    HTC

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap System
    4. Tap About Device
    5. Tap Phone Identity
    6. Scroll down to locate the IMEI number

    Sony

    1. From the Home screen, open Apps
    2. Tap Settings
    3. Tap About Device
    4. Tap Status
    5. Tap IMEI information
    6. Scroll down to locate the IMEI number

    Blackberry

    BlackBerry 6 & BlackBerry 7 OS

    1. From the Home screen, tap Options
    2. Tap Device
    3. Tap Device Status Information
    4. Scroll down to locate the IMEI number

    BlackBerry Device Software 5.0 and below

    1. From the Home screen, tap Options
    2. Tap Status
    3. Scroll down to locate the IMEI number

    Kyocera

    1. From the Home screen, tap All Apps
    2. Tap Settings
    3. Scroll to ‘SYSTEM,’ then tap About phone
    4. Tap Status
    5. Scroll down to locate the IMEI number

    ZTE Flip

    1. From the home screen, press MENU
    2. Select Settings
    3. Select Phone information
    4. Scroll down to locate the IMEI number

      Network & Coverage

      What type of signal service can I expect?

      We are able to provide the best quality coverage on available! Our service footprint covers 99% of the US.

      Our reliable, high-speed service is available with LTE, LTE Plus, and 5GE. We utilize towers from AT&T and T-Mobile networks. LTE is available nationwide, while LTE Plus and 5GE is currently available in 190 cities and growing.

      Can I tether from my device/use it as a hotspot?

      You can always use your device as a mobile hotspot and the data used will count towards your monthly allotment. You can turn this feature on by accessing your phone’s settings and selecting Personal Hotspot.

      What happens if I travel to a country that isn't supported?

      Although we are constantly working to add more countries to our coverage map, we are unable to provide service to any unsupported countries at this time.

      How do I know if Obviously Wireless covers a certain geographical location?

      To check area coverage, ask your Obviously Agent what the service is like in your area! We will advise you if joining Obviously Wireless is best for you.

      Does it cost extra to use my phone as a WiFi hotspot?

      It does not cost extra, but any data you share with other devices will count toward your monthly data usage.

      Plans

      How do I know which plan to start with?

      Add data at any time in the Obviously Wireless mobile app. It will become available right away.

      What if I need to add data?

      Add data at any time in the Obviously Wireless dashboard. It will become available right away.

      What if I hit my data limit?

      If you are on the GSM network with Obviously, you are only able to use the data allotted in your plan. You can add data by paying for a higher data plan in the user dashboard at ObviouslyWireless.com. If you choose not to, data will be restored when a new billing cycle begins and is paid for.

      When do I pay my bill?

      The monthly bill is due on the 5th of each month which is also when the new cycle begins.

      Do you offer business plans and corporate plans?

      We offer a wide variety of business plans that save corporations an average of 50% on their current bills. Contacting an Obviously agent is the best way to have a plan catered to the needs of your business.

      How does hotspot work on the Obviously AT&T unlimited plan?

      The Obviously AT&T Unlimited plan has 15GB of hotspot usage. If you surpass 15GB, the hotspot automatically shuts off and your data usage will run as normal until you reach 30GB.

      If you hit 30GB of usage the data will be turned off until the next cycle begins. Calling and SMS will function as normal.

      If you’d like fully unlimited data, Check out Obviously T-Mobile! This plan is unlimited with no caps on data for both hotspot usage and cellular usage. To switch, please contact your Obviously agent.

      How can I prevent my data from being used up?

      One of the easiest ways to conserve data is to turn off background app updates on your device. This will stop your device from updating apps you are not actively using while you’re not connected to WiFi.

      For iOS:

      • Settings
      • General
      • Background App Refresh
      • Turn off Background App Refresh.

      For Android:

      • From the start screen, pull down the notification bar for “Settings”
      • Tap the gear symbol in the top right-hand corner
      • In Settings, tap “Data Usage”
      • From the Mobile section, tap “Mobile Data Usage”
      • Select an app from below the usage graph
      • Tap “Allow background data usage” to turn off

      Are router devices supported on the Obviously AT&T unlimited plan?

      Unfortunately, the Obviously AT&T unlimited plan does not support the use of MiFi or router devices.

      However, if you have a MiFi or router device, we can connect them to an unlimited plan using a Obviously T-Mobile SIM card. This is an unlimited plan which can be used on your smartphone or tablet.

        What if I want to temporarily suspend or park my phone number on Obviously Wireless?

        There must be no amount that is past due on your account for the line you are looking to park.

        You must pay 3 months of the parking fee in advance in order to park a line on Obviously’s AT&T Network, even if the parking does not last for 3 months. The cost of parking/temporarily suspending a line is $10 per month.

        What if I want to change my monthly plan?

        You can easily change your plan anytime on the Obviously Wireless dashboard. Once there, simply lower or raise the amount of data you think you’ll use for the upcoming month. The change will take place on the next cycle.

        Are there taxes and fees?

        Your taxes and fees will be based on where you live. No hidden fees ever.

        What’s included in each plan?

        Plans include unlimited domestic calling and texting, HD voice and WiFi calling, voicemail and visual voicemail, tethering/hotspot, picture and video messaging, three-way calling, short code authentication, group messaging and caller ID.

        Are there family plans?

        We are pleased to offer family plans. Speaking with an Obviously agent is the best way to cater a plan to your needs. Bring over as many lines as you’d like.

        We set up each line with its own data plan, but multiple lines can be on the same bill. We’ve found we can save families even more money this way.

        Can I downgrade my plan if I want less data?

        You can change your plan at any time on the dashboard at ObviouslyWireless.com. Changes will go into effect on the next cycle.

        What happens after I use 30GB of data on the Obviously AT&T unlimited plan?

        If you hit 30GB of usage the data will be turned off until the next cycle begins. Calling and SMS will function as normal.

        What is Obviously T-Mobile?

        Obviously Wireless is pleased to off Obviously T-Mobile. This offers a truly unlimited plan which can be used on your smartphone, tablet, hotspot or router device with no caps!

        Speak to your Obviously Agent for information on switching.

        How can I prevent spam calls?

        Step 1

        Register with the free National Do Not Call Registry. Visit donotcall.gov or call 1-888-382-1222. This will stop spam calls from contacting you throughout the month.

        Step 2

        Download Hiya, free app for iOS and Android, that flags potential scam calls and lets you know where unknown numbers are coming from. Hiya makes smartphones secure globally, while letting you report scam numbers directly in the app.

        Step 3

        If you’re on Obviously’s GSM (AT&T) network, ask your agent to add Call Protect to your account. This will help block spam and robo calls.

        You can also change your number with Obviously Wireless by reaching out to an agent. Any number change costs $25.

        1-800-555-1234   |    support@obviouslywireless.com

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